EU regulation No. 261/2004Compensation
Flight delayed or cancelled? Your airline is obligated to inform you about your rights. Below you can see your rights and the compensation you can claim as a passenger on an aircraft.
All airlines in the EU
High success rate
No cure, No pay. No success, no costs.
No success, no costs
- Right to compensation up to €600
- Risk-Free - No Cure No Pay
- High passing rate
Compensation
-
Maximum €250,-
For a flight up to 1500 km
-
Maximum €400,-
For a flight between 1500 and 3500 km
-
Maximum € 600,-
For a flight of more than 3500 km.
We only receive payment when you receive your compensation. That is why you are not running any risk. Our standard fee amounts to 29%.
Where do you have the right when your flight is cancelled?
- All the above compensations are also applicable if your flight is cancelled.
- As an additional note, you have the right to a different flight at the earliest opportunity if space is available.
- If your flight has been cancelled by the airline, you have the right to a free rebooking and/or an offer for an alternative flight to your destination.
- This can also be the case with other airlines under similar transport conditions. These rights are established in Regulation 261/2004.
- The offered alternative must comply with the cancelled travel conditions. For example, if you fly a day later, you can decide not to travel anymore. You should then get your money back for your ticket. You then have no right anymore to a refund of extra incurred costs.
- Should you decide to book a different flight because you dont like the offered alternative, then you should also get your money for the ticket back. If your new ticket costs more, then the difference should be reimbursed by the airline.
- If you accept the alternative and it would make you depart earlier or arrive later at your final destination, then there is a possibility that you may be entitled to compensation that can amount up to € 600,- per person.
- In case of a replacement flight to another local airport, you are also entitled to transfer to the original airport. This can be done by train, bus or taxi.
At a delay of at least 2 hours at the departure airport, you have the right to:
Eating & Drinking
From 2 oclock onwards, there will be an extra waiting period granting you free food.
This applies only if there is time for it.
Of course, this is not unlimited.
Refunds
After 5 hours of delay, you may forego your flight and request a refund.
If a suitcase needs to be removed.
Refund within 7 days.
Communication
Optionally: 2 emails, 2 faxes or 2 phone calls.
Accomodation
Only in case of necessary overnight stay and transfer.
When dont you have the right to compensation?
Unfortunately, there are of course many reasons not to award compensation or compensation. These reasons can also be found here below.
Bad weather
At the departure airport.
On the way.
At the destination.
What leads to the closure of an airport.
Strike
At the airport.
At the air traffic control.
At Support Services.
The airplane cannot take off.
Negative travel advice
Because its unsafe at the destination.
Due to political tensions.
Through natural disasters, riots and demonstrations.
Due to the Corona virus.
Damages
Outside the blame of the airline.
Collisions with birds.
Due to weather conditions such as lightning or hail.
Put objects on the runway.
Air traffic control.
If the plane has to take off later.
If the plane has to make a detour.
If the plane has to divert.
If the plane is not allowed to take off.
If your replacement flight arrives within a certain time.
Circumstances
If the plane has to make an emergency landing for medical reasons.
In case of terrorism or other life threatening issues.
At an explosive device alert at the airport or in the plane.
If bags need to be removed for safety.
If a difficult passenger has to be removed from the plane.